About Balto
Balto is a Technology company based in St. Louis (United States) founded in 2017 by Marc Bernstein and Chris Kontes. It operates as an AI-based real-time guidance is delivered for cloud contact centers. Balto has raised $51.7 million across 5 funding rounds from investors including RingCentral, Arch Grants and Stripes. Its chief executive is Marc Bernstein. Its website balto.ai draws about 45 thousand monthly visits. Its focus areas include Enterprise Applications, Customer Service Software, Contact Center and Workforce Optimization. Its competitors include Twilio, Medallia, Freshworks, Dialpad and Sprinklr and 4 more; 8 of its 9 listed competitors have raised funding.
Company details
Founded in 2017 and headquartered in St. Louis, United States, Balto operates in the AI sector for contact centers. Real-time guidance tools are provided on the cloud, including coaching features for agents such as smart checklists, dynamic prompts, notifications, sticky notes, and leaderboards. Management solutions are offered with agent performance analysis, win rate evaluation, and trend monitoring to support operational oversight.
- Total Equity Funding$51.7M (USD)
in 5 rounds
- Latest Funding Round$37.5M (USD), Series B
Aug 2021
- InvestorsRingCentral
& 11 more
Apps and channels of Balto
its YouTube channel Balto has 210 subscribers and 30 videos.
Videos from Balto
The most watched videos on Balto's YouTube channel, Balto (210 subscribers). Click a video to play it here.
More on Balto.
Funding Insights of Balto
Balto has successfully raised a total of $51.7M across 5 strategic funding rounds. The most recent funding activity was a Series B round of $37.5 million completed in August 2021. This substantial capital infusion reflects strong investor confidence in the company's business model, growth potential, and market opportunities. The funding enables strategic expansion, product development, market penetration, and operational scaling to drive long-term value creation and competitive advantage.
- Total Funding $51.7M
- Total Rounds 5
- Last Round Series B — $37.5M
- First Round $50,000
(Jun 2018)
- Investors Count 12
All 5 funding rounds of Balto with amounts and investors; the two latest post-money valuations are shown, the rest are part of the premium plan.
| Date | Amount | Transaction Name | Valuation | Lead Investors | Investors |
|---|---|---|---|---|---|
| Aug 2021 | $37.5M | Series B | – | Stripes | |
| Oct 2020 | $10M | Series A | – | Sierra Ventures | |
| Sep 2019 | $3M | Seed | – | OCA Ventures, Stage Venture Partners | |
| Oct 2018 | $1.2M | Seed | – | Stage Venture Partners | |
| Jun 2018 | $50,000 | Grant | – | – |
12 investors in total: 12 institutional.
Investors in Balto
Balto has secured backing from 12 investors, including venture fund and institutional investors. Prominent investors backing the company include RingCentral, Arch Grants and Stripes.
| Investor | Description | Founded Year | Domain | Location |
|---|---|---|---|---|
Global investments are made in product-led growth companies. | – | stripes.co | New York, United States | |
Early-stage tech companies are funded by this venture capital firm. | – | cultivationcapital.com | St. Louis, United States | |
Early-stage venture capital investments in AI, healthcare, and enterprise technologies. | – | sierraventures.com | - | |
Investments are directed by TIA Ventures toward early-stage tech startups. | – | tiaventures.com | New York, United States | |
Early-stage investments are made in enterprise software startups. | 2015 | stagevp.com | - | |
Early-stage investments are provided to visionary SaaS founders. | – | saasventurecapital.com | - | |
Seed and early-stage US venture capital investments are managed. | – | ocaventures.com | Chicago, United States | |
Seed & early stage tech focused micro VC investing in geographies such as the US | – | sandalphoncapital.com | Chicago, United States | |
Technology and consumer sectors are targeted through private equity investments. | – | atreidesmgmt.com | Boston, United States | |
Venture capital and funds of fund firm focused on multiple sectors | – | jumpcap.com | Chicago, United States |
Investor details for Balto
The complete investor list, round-by-round participation and investor portfolios require an active premium plan.
- Complete investor list
- Round participation
- Investor portfolios
- Co-investor network
Verified entity values are shown only after access is granted.
People of Balto
43 people are tracked at Balto (15 in leadership, 1 in board & advisors, 27 in team).
| Name | Role | Group |
|---|---|---|
Marc Bernstein | Co-Founder & CEO | Leadership |
Chris Kontes | Co-Founder & COO | Leadership |
Evan Fehler | VP Of Marketing | Leadership |
Michael Goldstein | CTO | Leadership |
Suzanne Stephens | Chief Of Staff | Leadership |
Christina Knoll | Director Of Customer Success | Leadership |
Erin Waters Ryan | CFO | Leadership |
Rob Westervelt | Vice President Of Customer Success | Leadership |
Kyle Jones | VP Of Product | Leadership |
Jim Wilhelm | Head Of Channel Sales | Leadership |
Steven Nichols | Director Of Machine Learning | Leadership |
Patrick Miller | Director Of Engineering | Leadership |
Robert Sulzer | Director Of Information Security | Leadership |
Diego Fernandez | Director Of Product Design & Research | Leadership |
Sebastian Armstrong | Director Of Implementation And Support | Leadership |
Tim Guleri | Board Member | Board & advisors |
Matt Vance | Enterprise Customer Success Manager | Team |
Tess Witt | Customer Success Manager | Team |
Andrew Erker | Enterprise Customer Success Manager | Team |
Andres Quiros | Senior Customer Success Manager | Team |
23 more people are available in the full profile.
Complete people profiles for Balto
Full employee and board profiles, team structure, tenure and professional contact details require an active premium plan.
- Full employee list
- Team structure
- Board tenure
- Professional contacts
Verified entity values are shown only after access is granted.
Timeline of Balto
3 dated milestones of Balto across 4 years, from founding to its latest funding, stage changes and deals.
- Founded Balto is founded.
- Funding First funding round of $50K.
- Funding Latest funding round, Series B, of $37.5M.
Competitors of Balto
Balto has 9 listed competitors in our database, 8 of them funded. They include Twilio, Medallia, Freshworks, Dialpad and Sprinklr, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| decibel.com | 2001 | London, United Kingdom | $50.3M | 76 | Medallia is focused on customer and employee experience management. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| gupshup.io | 2004 | San Francisco, United States | $544.34M | 935 | Tools for customer engagement across multiple channels are provided. | |
| liveperson.com | 1995 | New York, United States | – | 809 | Conversational AI platform is provided for digital customer experiences. | |
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| outreach.io | 2014 | Seattle, United States | $489.09M | 1,023 | Sales execution platform provided to streamline strategies and engage customers. |
Detailed competitors of Balto
The full competitor set, operating metrics and side-by-side benchmarks require an active premium plan.
- Full competitor set
- Operating metrics
- Benchmarks
- Competitive positioning
Verified entity values are shown only after access is granted.
Web traffic of Balto
The website of Balto (balto.ai) receives about 45K visits a month and ranks #931,902 among all websites worldwide, #7,601 in Business Services.
- Monthly visits45K
▲ 28.8% vs previous month
- Unique visitors15.1K
per month
- Global rank#931,902
among all websites
- Category rank#7,601
Business and Consumer Services · Business Services
- Bounce rate42%
- Pages per visit1.6
- Average visit38 sec
- DevicesDesktop 37% · Mobile 63%
Websites whose visitors overlap most with Balto. Affinity shows how closely the audiences match.
| Website | Domain | Audience affinity | Monthly visits | Global rank | Profile |
|---|---|---|---|---|---|
| techelectronics.com | 100% | – | #3,411,597 | View details | |
| replicant.com | 89% | 56.8K | #515,230 | View details | |
| nooks.ai | 88% | 81.2K | #503,257 | View details | |
| roicallcentersolutions.com | 88% | – | #1,328,548 | View details | |
| quotapath.com | 88% | 68.2K | #541,213 | View details | |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
| •••••••••• | ••••••.com | ••% | •.•M | #••••• | – |
All 40 similar websites and full traffic analytics for Balto
The complete similar-websites list, audience overlap and engagement analytics require an active premium plan.
- 40 similar websites
- Audience overlap
- Engagement analytics
- Traffic by brand
Verified entity values are shown only after access is granted.
Top companies in Chatbots
10 companies that operate in the same segment as Balto (Chatbots), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
AI-based conversational solutions are provided for user interactions and learning. | 2021 | Menlo Park, California, United States | USD 193 M | – | 325 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Cloud and AI-based chatbots for personal finance management are offered. | 2015 | London, England, United Kingdom | USD 175.49 M | – | – | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 | |
Conversational AI platform is provided for digital customer experiences. | 1995 | New York, New York, United States | – | USD 312.47 M | 928 | |
Cloud based platform for employee communication | 2016 | Mountain View, California, United States | USD 315 M | USD 2.49 M | 643 | |
AI-powered conversation intelligence and automation are provided for contact centers. | 2017 | Redwood City, California, United States | USD 213.35 M | USD 10.89 M | 145 |
Unlock complete access to The Company Check
Get unrestricted viewing across everything we track — from companies and brands to investors, funding rounds, acquisitions, financials, and more.
- Unlimited viewing on all profiles Companies, investors, financials, funding, acquisitions & directors
- Full access to every database India & global coverage, advanced filters and rich profile details
- Always-on access from your team account Single premium plan for everything you see on the portal
Related news about Balto
Complete news archive for Balto
Full article history, source details, and older brand coverage require an active premium plan.
- Full article archive
- Source and publication date
- Older coverage
- Brand-specific news history
Verified entity values are shown only after access is granted.
Frequently Asked Questions about Balto
Balto was founded in 2017 and raised its 1st funding round 1 year after it was founded.
Balto is headquartered in St. Louis, United States. It is registered at St. Louis, Missouri, United States.
Marc Bernstein is the current CEO of Balto. They have also founded this company.
Balto is a funded company, having raised a total of $51.7M across 5 funding rounds to date. The company's 1st funding round was a Grant of $50K, raised on Jun 2018.
Founded in 2017 and headquartered in St. Louis, United States, Balto operates in the AI sector for contact centers. Real-time guidance tools are provided on the cloud, including coaching features for agents such as smart checklists, dynamic prompts, notifications, sticky notes, and leaderboards. Management solutions are offered with agent performance analysis, win rate evaluation, and trend monitoring to support operational oversight.
Balto's top competitors include Twilio, Freshworks and Dialpad.
Balto has 12 investors. Key investors include RingCentral, Arch Grants, Stripes, Cultivation Capital, and Sierra Ventures.