About HelpCenter
HelpCenter is a Technology company based in Daugavpils (Latvia) founded in 2020. It provides FAQ builder, HelpDesk ticketing, Live Chat, and Tabs for e-commerce stores. It operates on a SaaS and B2B model. HelpCenter offers products and services including FAQ Builder, HelpDesk Ticketing System, Live Chat Software, and Tabs. Its focus areas include Consumer, E-commerce Tech, Customer Service and Support Platforms. Its legal entity is Shark Byte Inc. Similar companies include Twilio, Freshworks, Dialpad, Sprinklr and Gupshup and 4 more; 8 of its 9 listed similar companies have raised funding.
Company details
HelpCenter is a customer service software designed for e-commerce businesses on Shopify, enabling features like FAQ creation, ticketing systems, real-time chat, and product tabs. It helps streamline customer interactions, improve response times, and enhance loyalty through user-friendly tools. Based in the USA, it serves various online stores by integrating with platforms to manage inquiries efficiently, reduce team workload, and provide analytics for better operations.
- Headquarters Daugavpils, Latvia
- SectorsTechnology
- Website helpcenterapp.com
- Social LinkedIn X Facebook
- Legal Name Shark Byte Inc
Products & Services of HelpCenter
HelpCenter offers a comprehensive portfolio of products and services, including FAQ Builder, HelpDesk Ticketing System, Live Chat Software, and Tabs.
Creates comprehensive FAQ pages for e-commerce sites quickly.
Manages customer inquiries from multiple channels efficiently.
Enables real-time customer support on websites.
Organizes product descriptions with customizable tabs.
Apps and channels of HelpCenter
HelpCenter publishes 1 mobile app with over 1K+ downloads.
Similar companies to HelpCenter
HelpCenter has 9 listed similar companies in our database, 8 of them funded. They include Twilio, Freshworks, Dialpad, Sprinklr and Gupshup, among others.
| Company Name | Domain | Founded | HQ Location | Total funding | Employees | Description |
|---|---|---|---|---|---|---|
| twilio.com | 2008 | San Francisco, United States | $239.77M | 231 | Cloud-based omnichannel communication and customer engagement platform is utilized. | |
| freshworks.com | 2010 | San Mateo, United States | $400.05M | 4,400 | Cloud-based business process management suite solutions are delivered. | |
| dialpad.com | 2011 | San Ramon, United States | $475.91M | 119 | Cloud-based unified communication solutions including voice and video are provided. | |
| sprinklr.com | 2009 | New York, United States | $578.5M | 3,589 | Cloud-based customer experience management software is provided for brands. | |
| gupshup.io | 2004 | San Francisco, United States | $544.34M | 935 | Tools for customer engagement across multiple channels are provided. | |
| liveperson.com | 1995 | New York, United States | – | 809 | Conversational AI platform is provided for digital customer experiences. | |
| observe.ai | 2017 | Redwood, United States | $213.35M | 202 | AI-powered conversation intelligence and automation are provided for contact centers. | |
| 247.ai | 2000 | San Jose, United States | $22M | – | AI-powered platforms and services for customer experience management are provided. | |
| leaddesk.com | 2010 | Helsinki, Finland | $6.22M | 3 | Outbound calling software is offered by LeadDesk for sales automation. |
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Detailed similar companies of HelpCenter
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Top companies in Customer Experience & Support Software
10 companies that operate in the same segment as HelpCenter (Customer Experience & Support Software), ranked by their profile score on The Company Check.
| Company | Description | Founded | Location | Total funding | Revenue | Employees |
|---|---|---|---|---|---|---|
Cloud-based omnichannel communication and customer engagement platform is utilized. | 2008 | San Francisco, California, United States | USD 239.77 M | USD 5.07 B | 5,540 | |
AI powered customer experience management software | 2001 | Pleasanton, California, United States | USD 344.39 M | USD 477.22 M | 5,437 | |
Cloud-based omnichannel customer experience and contact center solutions are delivered. | 1990 | Daly City, California, United States | USD 3.01 B | – | 651 | |
Cloud-based business process management suite solutions are delivered. | 2010 | San Mateo, California, United States | USD 400.05 M | USD 838.81 M | 4,500 | |
SaaS platform enables digital adoption and customer self-service. | 2013 | San Jose, California, United States | USD 265.51 M | USD 52.03 M | 836 | |
Cloud-based unified communication solutions including voice and video are provided. | 2011 | San Ramon, California, United States | USD 475.91 M | USD 4.12 M | 1,511 | |
Provider of AI and cloud based contact center suite solutions | 2001 | San Ramon, California, United States | USD 84.1 M | USD 1.15 B | 3,070 | |
Cloud and AI-based sales enablement platforms are provided for teams. | 2010 | San Diego, California, United States | USD 440 M | – | 1,522 | |
VoIP communication management is facilitated via a cloud-based enterprise platform. | 1999 | Raleigh, North Carolina, United States | USD 21.89 M | USD 753.82 M | 1,100 | |
Provider of customer communications management platform | 2008 | Stockholm, Sweden | USD 12 M | USD 2.94 B | 4,080 |
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Frequently Asked Questions about HelpCenter
HelpCenter was founded in 2020.
HelpCenter is headquartered in Daugavpils, Latvia.
HelpCenter is a customer service software designed for e-commerce businesses on Shopify, enabling features like FAQ creation, ticketing systems, real-time chat, and product tabs. It helps streamline customer interactions, improve response times, and enhance loyalty through user-friendly tools. Based in the USA, it serves various online stores by integrating with platforms to manage inquiries efficiently, reduce team workload, and provide analytics for better operations.
HelpCenter's top competitors include Twilio, Freshworks and Dialpad.
HelpCenter offers FAQ Builder, HelpDesk Ticketing System, Live Chat Software, and Tabs.
HelpCenter operates through Shark Byte Inc.
Yes. HelpCenter publishes HelpCenter, with over 1,000 downloads.